Kudos Memorabilia FAQs
DO YOU DELIVER TO MY COUNTRY?
Yes, we deliver to anywhere in the world. (We may, however, refuse to deliver to a particular country at our own discretion.)
HOW WILL MY ORDER BE SENT?
Orders dispatched to addresses in the UK are routinely sent by Fed-Ex, TNT, UPS or Royal Mail and Parcelforce. For items of high value preferably Next Day Delivery (with full tracking)
International Orders will be sent via Fed-Ex, TNT, UPS, Parcelforce or Royal Mail International Standard or tracked. If you elect this option, we will email you a tracking number, once your order has been dispatched.
HOW MUCH WILL I PAY FOR SHIPPING?
The cost of shipping unless stated as Free of Charge is calculated at checkout, once you have entered your delivery address and country of origin. For international customers it is important to note that you may be personally liable for import duties on your purchase. Import duties vary from country to country, so it's important that you verify your position, before ordering your goods. Kudos Memorabilia Ltd is not liable for any import duties which might be levied against your purchase.
Once you have completed your order, you will receive an email confirming your order and cost of shipping.
WHICH PAYMENT METHODS WE ACCEPT?
We accept the following payment methods:
1. Debit or Credit Card using our secure online checkout. (Currently we accept Visa, MasterCard and American Express credit and debit cards).
3. Apple Pay
4. Google Pay
5. Bank Transfers by prior arrangement
6. Cheques (Please note we will not dispatch an order until the payment has cleared)
IS MY PURCHASE SECURE?
Kudos processes all transactions through ShopWired. All transactions are therefore hosted on a secure Level 1 PCI DSS complaint server, so you can shop with confidence at all times.
WILL YOU KEEP MY PERSONAL INFORMATION PRIVATE?
ARE FINANCING OPTIONS AVAILABLE?
1. Paypal offers Pay 3 at checkout where Paypal is available and you can enjoy the power to split your purchase into three interest-free payments, with no set up fees or charges. It's a great way to help you stay in control of your budget. Pay 3 eligibility is subject to status and approval. UK residents only.
2. Klarna at checkout also offers shoppers that they can buy now and spread the cost over 3 monthly interest-free instalments up to £1,500.00 with no fees. Klarna also offer an extra 30 days to pay. Klarna eligibility is subject to status and approval. UK residents only.
3. Kudos Memorabilia Ltd offers an interest-free payment plan for a period for up to six months.
All we ask is a 20% non-refundable deposit on your debit or credit card. Thereafter, we will reserve your item and you are free to settle the remainder of your balance within the following two to six months.
Once you have made all of your payments, we will ship your purchase directly to your cardholder's address.
Please email us at firstname.lastname@example.org for more details.
Should you decide to cancel your payment plan during the course of the interest-free period, any funds in your account at the time of cancellation, minus the non-refundable 20% deposit, can be used as credit against any of the products featured in our online store. For clarity, in the case of cancellation, the 20% deposit is completely non-refundable and cannot be transferred to any other products.
CAN I RETURN MY PURCHASE?
You may return your item(s) within 14 days of purchase providing you have contacted us at email@example.com for a Returns Authorisation Number.
Please note we will only refund an item if it has been returned in its original condition together with all accompanying paperwork, including any applicable 'Certificates of Authenticity' or other additional paperwork supporting provenance, which was sent with the original order.
HOW OFTEN DO YOU UPDATE YOUR PORTFOLIO?
Our portfolio is constantly growing and changing, and we will make regular updates to our inventory, so please check in often...
HOW DO I KNOW ICAN BUY FROM KUDOS WITH CONFIDENCE?
All items in the Kudos Portfolio have been acquired from respected 'primary' sources - individuals or companies who work with us to acquire target items directly from production companies, prop houses, costume designers, Estates and elite private collections. We will also acquire inventory from highly respected auction houses such as The Prop Store of London, Christie's and Julien's (Beverly Hills).
Each item in our catalogue is guaranteed for the life of the business and is accompanied by at least one Certificate of Authenticity.
Please view our terms and conditions for additional details.
MY QUESTION IS NOT ANSWERED HERE?
We are happy to help. Please feel free to contact us at: firstname.lastname@example.org